Frequently Asked Questions
What payment methods do you accept?
We currently accept PayPal for all online transactions.
For more detail, visit our Payment Policy
Where do you ship to?
We currently ship across the United States only. We do not offer international shipping at this time.
For more detail, visit our Shipping Policy
How long does delivery take?
Our standard delivery timeline is 5–15 business days, including both handling and transit time. Handling takes 1–4 business days, while transit usually requires 4–11 business days depending on your location.
For more detail, visit our Shipping Policy
Do you accept returns?
Yes. We gladly accept returns for both defective and non-defective items within 30 days of delivery, provided the items are in new, unused condition with tags and packaging intact.
For more detail, visit our Return and Refund Policy
How long does it take to receive a refund?
Refunds are typically processed within 15 business days after we receive and inspect your returned item. Refunds will be issued back to your original payment method.
For more detail, visit our Return and Refund Policy
How do I contact customer service?
You can reach our support team via email at info@olivaralane.com. Our operating hours are Monday to Friday, 10:00 AM – 6:00 PM (GMT-5). We aim to respond to all inquiries within 2 business days.